Terms & Conditions

Terms & Conditions

These terms and conditions set out the legal terms that apply to your use of our website http://www.smets.lu (the "Website") and the other services that we provide (the "Services"). Please read them carefully and make sure that you understand them, before placing your order on www.smets.lu. Please note that by using the Services, you agree to be bound by these Terms and Conditions. We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website.

Color Center Sarl is a company registered in Luxembourg and our registered office is at 262, route d’Arlon L-8010 Strassen, Luxembourg . Our registered company number is 1990 2403 992 and our VAT number is LU14517617.

The products we attempt to be as accurate as possible in the description of the products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the products on the Website are for illustrative purposes only. Although we attempt to display the colors accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the products.

Orders, prices and payment Once an order is placed you will receive an order confirmation acknowledging your details. This is an acknowledgement of your details and is not considered a confirmation of your order. A contract between you and Smets will be confirmed once you receive an email with your tracking information. We reserve the right not to accept your order if the item is out of stock or does not pass our quality checking stages; or if we are unable to obtain authorization for payment.  

Your order for the products is subject to these Terms and Conditions. All orders are subject to availability and confirmation of the order price.

If items that you order are out of stock, subject to a delay or have any pricing, details or description errors we will try to contact you at the email address you provided. If we cannot contact you in regards to our out of stock orders we will cancel these within 48 hours. All other orders will continue to be proceeded with and you may cancel these at any stage if you do not agree to these terms.

The Website allows you to check your order and correct any errors before sending it. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.). If you place an order from a country in European Union, the prices you have to pay for products are inclusive of VAT. Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on the products that you have ordered and your delivery address.

Depending on your delivery address, different taxation rules and additional charges may apply.

Please note that in the event you return an item, you will be responsible for reclaiming duty directly from your local customs office.

Payment can be made by PayPal.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.

We aim to dispatch all orders within 3 working days subject to credit clearance and address verification. All shipments are delivered by DHL Express service. All first time orders must be shipped to the billing address.

Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed.

If no one is available at your address to take delivery, our delivery partner DHL will leave you a note and you will need to contact them to rearrange delivery.

If you order products for delivery to an international destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such laws.

Returns Policy Please take the time to read the Returns Policy. Making a return for a refund or exchange is simple.

Get in touch with us within 48 hours of receiving your order at e-shop@smets-store.com

Request a Return Authorization Reference number.

Include your original receipt in the returned parcel ensuring that your Return Authorization Reference number is clearly written on the receipt. Any returned items that are not accompanied by an official returns reference number will not be accepted.

SMETS accepts returns and exchange requests made within 14 days from when the order has been received. Returns received after the 14 days’ time frame are accepted at the discretion of SMETS and can only be refunded with a 'store credit note' which can be used online or in store.

Send your return to: Color Center Sarl, 262, route d’Arlon L-8010 Strassen, Luxembourg.

Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

If you have questions, you can contact one of our Customer care representatives who will be happy to talk you through our returns procedure, simply contact us at e-shop@smets-store.com

The products you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you. 7. Our Website This section sets out the rules that apply to your use of the Website (whether or not you use it to order products or just to browse). By using the Website, you agree to these rules. The Website is made available free of charge. You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions, and that they comply with them.

This website is owned and operated by Color Center, Luxembourg. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Smets group and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without our prior written permission. When you visit the Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that same communications be in writing. 8. Privacy Policy We only use your personal information in accordance our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use your data. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.